Privacy Policy

1. Introduction

Knowlexia ("we", "our", "us") provides a learning and knowledge platform through our website, web portal, and mobile application. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using Knowlexia, you agree to the practices described in this policy.

2. Information We Collect

• Account information such as name, email address, role (learner, parent, tutor, or school), and password.
• Learning data such as courses accessed, quiz attempts, scores, and progress.
• Information you submit through forms, such as contact enquiries.
• Device and usage data such as browser type, device identifiers, pages visited, and approximate location derived from IP address.

3. How We Use Your Information

• To provide, maintain, and improve the Knowlexia platform and its features.
• To track learning progress and share relevant results with linked parents, tutors, or schools.
• To respond to enquiries and provide customer support.
• To send service-related notices, updates, and security alerts.
• To monitor platform performance and prevent fraud or misuse.

4. Children's Privacy

Knowlexia is designed to support learners of all ages, including children. Accounts for children are intended to be created or supervised by a parent, guardian, tutor, or school. We collect only the information needed to deliver learning services and do not sell children’s personal information.

Parents and guardians may contact us at any time to review, correct, or request deletion of their child’s information.

5. How We Share Information

We do not sell your personal information. We may share information only in the following cases:

• With parents, tutors, or schools linked to a learner’s account, to show progress and results.
• With trusted service providers who help us operate the platform (such as hosting and analytics), under confidentiality obligations.
• When required by law, or to protect the rights, safety, and security of our users and platform.

6. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the website is used. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.

7. Data Security and Retention

We use reasonable technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

8. Your Rights and Choices

• Access and request a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Opt out of non-essential communications at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date on this page and, where appropriate, notify you.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out through our contact page.